Welcome to Support Center

On-line Manuals

Do not know how to use our product? The on-line manual will help you.

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Please choose the category for your question.

  • 1. Is my order secure?
    MyCommerce online order form is 100% secure. All data exchanged during the payment process is SSL-secured. Order secure server at MyCommerce.com, a veteran ecommerce company, specializes in software. You will be connected to the SECURE page to enter your credit-card information safely. Important information such as credit card numbers, addresses, etc. is sent securely via the Internet.
  • 2. What’s the product delivery policy and is there an invoice?
    Real-time delivery. Usually, once your order is processed successfully, the download link, license code as well as an electronic invoice of the software will be immediately sent to your email.
  • 3. Which support options are available?
    We provide lifetime free technical support via email and live chat so far. And we do not provide the phone support because of the time difference. You are also welcomed to ask questions on Twitter, Facebook and Forum.
  • 4. What’s our upgrade policy?
    We provide lifetime & free upgrades for our purchased customers. If the upgrade requires new license code, please contact our Support Team and provide your order info for quick answer.
  • 5. What’s our refund policy?
    We offer 90-Day Unconditional Money Back Guarantee. If for any reason you are not completely satisfied with the product you purchased from us, you should notify us within 90 days from the date of the purchase and we will provide you with a full refund. When you request a refund, our customer service representatives may inquire the reason for your refund so we can improve our products and our customer experience.
  • 6. Lost the license code, how to regain it?
    If you lost your license code of the software, please contact our Support Team, and we will process the problem for you as soon as possible.
  • 7. What method can be used for payment?
    We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above. We also accept Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice.
  • 8. Is there any discount offer?
    Yes! Our Educational and Non-Commercial License Program is intended to make our products more affordable to students, teachers, schools, colleges, universities, educational institutions, non-commercial users and government agencies. Generally, we offer those customers 20% discount on all products. Contact us for Coupon Code.
  • 9. What's a 1 Year(Quarter/Month) Subscription?
    The 1 year(quarter/month) Subscription is only valid for the one year(quarter/month). After that period, the license will be deactivated unless you renew the license.
  • 10. Why the price on the order page is higher than that of your store?
    There may be a tax when you place the order. The tax is charged according to user' local tax law by MyCommerce. If you have tax-exempt qualification, you can remove the tax. Learn more
    Tips: There is a special procedure for US organizations to order without sales tax only if RegNow/MyCommerce (our e-commerce provider) receive proof of tax exemption prior to order placement. In other countries, such as in Europe, you can just enter your VAT number in the order form. Learn more
  • 11. I got the error message "We were unable to verify that the information you entered on the order form is valid", why?
    If you get this error, it might be because your IP address is blocked by the anti-fraud system. Please contact MyCommerce customer service department in that case. You will see that and the contact details when you get this error.
  • 12. Why the information I entered failed to form an order?
    Firstly, the causes aren’t on our website. Since we have entrusted MyCommerce to manage our deals, it’s due to their order system. Still, we have discussed this problem with their side and they gave us three possible reasons. One is that you are in those countries that have banned American IP addresses. One is that you have made orders on MyCommerce before but enforced refund without MyCommerce aggrements. Another one is that you are using VPN while making an order, thus your order is probably been treated as an evil one.
  • 13. Can I evaluate before purchasing? Or is there trial/demo version available?
    Yes, we have a free trial available. Please download the trial version here and give it a try!
  • 14. I ordered a wrong product. What should I do?
    In this case, please contact our Support Team to exchange the correct product to you by paying price difference. If the price difference is less than $ 10 dollar, to thank you for your generous support to us, we would like to exchange correct product to you without paying extra fee. Or you can purchase the correct product from our Online Store directly and then request refund for the wrong order.
  • 15. Do you provide technical support for trial/demo users?
    Of course! We provide technical support for every user of our products, including paid products, trial/demo versions and freeware.
  • 16. Can I cancel my order after placing it?
    If you haven’t pay yet, you can go to your cart and remove our product. If you already paid, you need to contact us and you can get a refund.
  • 17. Will I get CD version after paying for software?
    CD version is just convenient for you to keep the source program and the record if you think it is necessary, it has nothing different with the downloaded version but burned on CD or DVD disk, which charges extra for the disk fee and postage.
    If you want to buy the CD version, after you click the "purchase" button, you will go to the purchase page. On that page, please click the "ADD TO CART" button on "Add a Backup CD of your Order". Then the CD version will be added automatically to your order.
  • 18. How to know whether my order is processed successfully?
    Usually, you will receive the order information email within 30 minutes to an hour from purchased platform after the order submitted successfully. Sometimes the order confirmation email may go to your junk folder due to your settings. So we recommend you to check it in your junks folder.
    If you do not receive the registration email after several hours, please contact our Support Team and attach your order information. Our Support Team will reply you with 24 hours on weekdays and 48 hours on holidays.
  • 19. Why was I charged twice for one order?
    This situation shows when one of the following situations occurs.
    • There was a failed purchase before the validated order, and it was charged as well. In this case, you are suggested to contact our Support Team to refund the duplicated order.
    • It seems to be a double charge while this is the difference of displaying online statement. Pre-authorization and split settlements might appear as separate items when you are viewing an online statement, however you have not been charged twice. The pre-authorization will expire once the payment is confirmed, but it can seem different before that.
    • There is possibility that you click the payment button twice when confirming the payment or there is page refresh in the process of submitting the order details.

Contacting Customer Support

If you have any feedback/suggestion, Please do not hesitate to let us know.

We appreciate any suggestions and inquiries about our products, website service and bug reports. Please be free to contact us:

For technician questions:

For pre-sale, including the price, inquiry, tax-related, refund and account questions: